Source: Business Wire
SUNNYVALE, Calif. – August 3, 2016 – Comcast announces a new payment option for customers who prefer to pay their TV, Internet or phone bills with cash. Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My Account app which enables customers to pay their bills using cash at more than 7,700 participating 7-Eleven stores. Combined with the more than 500 XFINITY stores, Comcast customers will have access to over 8,000 cash payment locations across the country.
“About five percent of our customers prefer to pay their bills in cash each month. This new partnership gives those customers a payment option that is convenient and simple.”
With most 7-Eleven stores open 24 hours a day, seven days a week, cash-paying customers now have an around-the-clock option to pay their bills close to home. A list of participating 7-Eleven stores can be found here.
“Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us,” said Mark Allen, Vice President, Strategy & Development, Customer Service, Comcast Cable. “About five percent of our customers prefer to pay their bills in cash each month. This new partnership gives those customers a payment option that is convenient and simple.”
Here’s how it works:
Customers who are not already using the XFINITY My Account app can download it for iOS and Android. Easier bill pay is just one of the many features available through the My Account app. Customers can manage all aspects of their account using the app. This includes scheduling a call with a care representative, troubleshooting their equipment, checking their appointment time and rescheduling appointments, easily viewing, changing and sharing their Wi-Fi network name and password, and more.
“We’ve seen steady growth in the number and size of businesses that use PayNearMe to remotely collect cash payments,” said Christian Solomine, PayNearMe’s Senior Vice President of Enterprise and Government. “Customers consistently tell us they want to pay at convenient locations on their own time and schedule. Comcast’s addition of PayNearMe as a cash payment option is an exciting example of what businesses can do to improve the customer experience.”
Cash bill pay with PayNearMe is just one of the partnerships Comcast has launched recently to serve its customers in the places they already shop. Customers can also buy products and services through Amazon and return their equipment at The UPS Store.
These partnerships are part of Comcast’s multi-year commitment to transform its customer service and customer experience. This effort includes, among other initiatives: hiring 5,500 new customer service employees, redesigning all retail stores, simplifying billing processes and innovating with new technology, such as the XFINITY My Account app. To date, Comcast has announced the opening of five new call centers which will house thousands of new employees, redesigned 177 stores and is getting to customers faster during tech appointments with on-time arrivals reaching 98.7 percent.
For more information about our partnerships and other customer experience improvements, please visit xfinity.com/experience.
PayNearMe has been enabling government agencies and businesses to accept cash payments remotely since 2009. Using PayNearMe, consumers can make payments on their own schedule, in their own neighborhood, at one of nearly 17,000 trusted locations in the U.S., which include 7-Eleven®, Family Dollar® and ACE Cash Express stores. The company processes payments for Greyhound bus, California Department of Child Support Services and the city of Philadelphia’s bike share program Indego, among others. For more information, visit: www.paynearme.com or download the free app from the Google Play store and iTunes App Store. Follow PayNearMe on Twitter: @PayNearMe.
About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com for more information.
Kate Finn, 215-286-7727