• What is PayNearMe?

    PayNearMe is an electronic payment network that allows you to pay your bills in real-time, anytime and anywhere. We make it easy to pay with your credit card, debit card, bank account or cash. Your security is our top priority so we’ve gone to extraordinary lengths to ensure that your information is a safe and sound.

  • How does PayNearMe work?

    If your service provider has directed you to pay your bill through the PayNearMe payment network then completing your payment is a very simple process:

    1. Select one of the payment options available to you
    2. For Bank Account and Credit/Debit card payments please enter in your account details, review your payment details then enter a payment amount and submit your payment.
    3. For cash transactions select a payment location nearby, take the payment code we provide to the location selected and submit your cash payment with the store cashier.

    We safeguard all your data because security is our top priority.

  • Do you need immediate assistance?

    If you need to contact someone immediately please call PayNearMe’s customer support number at (888) 714-0004 or email support@paynearme.com.

  • What is PNM* on my debit / credit card statement?

    If you make a bill payment with a merchant who uses PayNearMe to accept debit or credit card payments through the online payment form, the characters PNM*, the merchant’s name or business name, and business type will appear on your debit or credit card statement.

  • How do I make a cash payment?

    1. First, select a store from the list of participating cash payment locations.
    2. After selecting the payment location you will see a barcode or payment code.
    3. Take the barcode or payment code to the selected location and tell the store cashier that you want to pay a bill.
    4. Have the store cashier scan the barcode or show them the payment code.
    5. Tell the store employee how much you want to pay and present the cash payment.
    6. Take the receipt as proof of payment. A confirmation of payment will also be sent to your phone or email address.
  • Why use PayNearMe instead of money orders or paying at a payment office?

    We take away the hassle of filling out money orders and mailing them, and you don’t have to waste gas or time driving to a payment office across town during business hours! With PayNearMe, there are over 27,000 convenient retail stores where you can pay with cash but simply scanning a barcode, and most stores are open 24 hours per day.

  • What is a PayNearMe payment code?

    The PayNearMe payment code identifies the account that your payment will be credited to. It can appear in the form of a barcode or a combination of letters and numbers and is necessary to complete your cash payment.

  • How much is the fee to make a payment?

    The fee to make a payment varies from $0 (free) to $5.99, but it is always clearly stated within the app before you make a payment. The fee varies because some service providers choose to take on the processing fee so that they can offer the cash payment option for free to their customers (e.g. Greyhound bus, Grameen America, City of North Las Vegas utilities).

    For 70 percent of our service providers, the fee to make a payment is $1.99.

    For service providers in high-dollar-amount-payment industries like rent or auto payments, the fee is typically $2 to $3.99.

    For about 0.1 percent of billers (about 30 out of approximately 17,000), the cost to make a payment is $4 to $5.99.

  • What if I don’t have any locations near me?

    We know what a bummer that is! That’s why we’re making it a priority to continually add more retail store locations to our network. Please email us at support@paynearme.com to let us know what your location is and check back with the website often to find a store near you.

  • Do I have to pay my entire bill at once?

    No, PayNearMe gives you the option to make payments towards a bill through multiple transactions. However, the convenience fee designated by the service provider applies to each transaction.

  • How do I know if my payment has been completed?

    After making a payment, you will receive a receipt from the store clerk as proof of payment. If the payment was made using our app, an electronic copy of the receipt will also be saved in the app.

  • How long is the settlement time?

    Settlement time can vary by service provider. Payments can take up to 4 business days to post, but most are settled within 1-2 business days. In the app, you will be notified of the approximate settlement time for your chosen service provider.

  • Is there a limit to how much can be paid in cash?

    The money maximum varies with each service and location. Please contact customer support to find out what the maximum payment amount is for your specific service provider:

    Email: support@paynearme.com

    Phone: (888) 714-0004

  • I need a refund. What should I do?

    Our customer support is available 24/7 to help. Email us at support@paynearme.com, or, for urgent matters, call (888) 714-0004.

  • Do I need internet access on my phone to use this service?

    Yes. In order to use the PayNearMe Bill Pay app you must have internet access on your phone.

  • Can I still pay with my PaySlip or PayCard?

    PayNearMe PaySlips and PayCards are still available for customers of service providers who have a direct relationship with us.

  • Where do I find my payment code or card number?

    Your payment code or card number is the 6 digit code of numbers and letters that is found on the upper right corner of your PaySlip or PayCard.

  • The barcode could not be scanned on my phone, help!

    If a store clerk is having trouble scanning the barcode on your phone, try turning up the brightness on your phone screen. If the clerk is receiving an error message, please call (888) 714-0004.

  • Can I reuse the payment code next time I pay?

    Yes! Once you’ve entered your bill and generated a payment code the first time, you can use the same payment code every time you wish to pay. Simply open the app and tap on the bill – the payment code will pop up without any additional steps needed.

  • How do I register my PayNearMe card?

    If you received a PayNearMe card from a business or government agency you can register it here.

  • How do I track a payment or view receipt details?

    If you made a cash payment track your payment and receipt details here.

  • What is PayNearMe?

    PayNearMe is an electronic payment network that powers real-time bill payments, anytime and anywhere. We make it easy for your customers to pay with credit card, debit card, bank account and cash. Security is our top priority so we’ve gone to extraordinary lengths to ensure that your information is a safe and sound. 

  • How does PayNearMe work?

    After our merchant partner has directed their customers to pay their bills through the PayNearMe payment network then completing the payment is a very simple process:

    1. Customer select one of the payment options available to them
    2. For Bank Account and Credit/Debit card payments they enter in their account details, review their payment details then enter a payment amount and submit the payment.
    3. For cash transactions they select a payment location nearby, take the payment code we provide to the location selected and submit their cash payment with the store cashier.
  • What are my integration options?

    There are 3 simple ways to add PayNearMe:

    1 – Add PayNearMe to your business website – Simply add a marketing link to your website or drop in a ‘Pay with Cash’ button to start receiving cash payments.

    2 – Use our self-service web tools – Cash collection is a snap with our web tools. Send your customers to our self-service web form or collect cash payments using our call center agent portal.

    3 – Build a fully customized experience – Customize your customer’s payment experience using our rich set of API’s.

    Contact our sales team at sales@paynearme.com if you have questions about which one is right for you!

  • How long does it take for funds to arrive in my bank account?

    Depending upon the business integration it is within 5 days.

  • How much does it cost?

    Our pricing models are flexible. For more detail, please reach out to our sales team at sales@paynearme.com.

  • How do I get started?

    To request a demo or reach our sales team, please email sales@paynearme.com or complete this form.

  • How do I login to my business account?

    Go to https://www.paynearme.com/single_sign_on and follow the prompts to log in. If you don’t have an online account yet, you can request one there.

  • If I need help, who should I call?

    For assistance, please email our merchant support team at support@paynearme.com or call us at (888) 633-9912. If your customers have a PayNearMe question, please direct them to our 24/7 support line at (888) 714-0004.

  • How long does it take to get approved for a business account?

    If information supplied by the business is correct, a business may be approved to start the launch process within a couple business days.  

  • How long does it take to launch PayNearMe to my customers?

    Depending upon the implementation option chosen, it can take a couple weeks if using one of our existing products, or a couple months if using a more custom approach.

  • Does PayNearMe work outside of the US?

    PayNearMe currently does not work outside of the U.S.