Closing the Payment Experience Gap to Improve Collections Performance

Webinar description:

Collections teams are under pressure to improve recovery while reducing servicing costs and operational complexity. When payments are treated as just transactions rather than experiences, friction shows up across customers, agents, and operations — driving higher costs and slower resolution.

Join PayNearMe and Allied Business Systems for a webinar on how closing the Payment Experience Gap helps lenders improve collections outcomes. We’ll explore how optimizing the end-to-end payment experience enables faster payments, fewer exceptions, and a lower total cost of acceptance.
This session will highlight practical approaches lenders are using to modernize collections through Payment Experience Management and build more efficient, scalable servicing environments.

Key takeaways:

• How aligning payment experiences to borrower behavior improves recovery
• Why gaps in the payment experience increase servicing costs and how to close them
• The role of self-service and AI in supporting better payment and collections outcomes