In the PayNearMe Spotlight Series, we shine a light on the people that make our company thrive. In this month’s interview, we sat down with Yoni Rodriguez, Strategic Account Manager, to chat about his role in the company, why he loves working at PayNearMe and his life outside of work.
Using consumer research data, PayNearMe answers the tough questions operators have about optimizing their payments stack to increase acceptance and lower costs.
Chargebacks are often one of the most costly and challenging types of payment exceptions to resolve. Billers are under pressure to respond quickly, with all the right evidence on hand to win disputes. Staff must be well trained and at the ready to tackle chargebacks, all while maintaining positive customer relationships.
Demand for consumer credit is still on the rise, despite recent years of escalating inflation and recession rumors. And as interest rates may start easing downward, competition among lenders will heat up. Banks, credit unions and consumer lenders are all vying for a piece of the consumer credit pie, estimated to top $24 billion by 2032.
Today’s consumers are challenged to manage cash flow amid inflation and rising debt. Keeping up with loans is a key part of that, and it’s often made more difficult with inflexible legacy payment processes. Our latest consumer research found that over half (51%) of borrowers say managing and paying loans causes them anxiety, and 60% wish that process was easier.