Self-service has become the de facto way for consumers to pay, yet many lenders still rely on live agents for the bulk of collections. In this guide, we'll outline the reasons why lenders should switch to a self-service payments model, and offer examples and guidance for leading a successful transition.
The ongoing cost of running an agent-led process for handling customer support and payments can be prohibitive to the growth, and even survival, of lenders. This has been magnified with recent macroeconomic conditions, which have put an emphasis on reducing operational costs.
In this guide, we’ll highlight the:
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