New Expectations for Bill Payments
![bill pay study](https://s31799.pcdn.co/wp-content/uploads/2021/05/report-hero2.png)
What’s in the report?
We polled thousands of Americans to see how their attitudes and expectations about bill pay have changed over time. Our findings include:
- How ecommerce payment experiences have shaped perceptions
- The main stressors related to bill pay
- The intersection between customer experience and payments
- New expectations that billers must meet to capture and delight future customers
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