Why Consumers Pay Late & How Economic Uncertainty Impacts Bill Pay Behavior


Surprising new insights on delinquent bill payments.

In this webinar, Bruce Gaskill dove into the results of PayNearMe’s research report, “Why Consumers Pay Late”, sharing insights into the real reasons for late payments, and what you can do to help your customers pay on-time and in full. He also explored how high inflation and economic uncertainty are causing consumers to question their ability to pay bills on time.

Topics covered:

  • Consumers who are pay paying late and reasons why
  • Younger payers’ mobile-first payment preferences
  • Economic downturn survey findings
  • Practical ideas and key results
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I was worried that our phones were not working - but our payments were still coming through. Implementing PayNearMe drove down our call volume to almost silence.
Jose A. Gonzalez
Head of Customer Experience

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