"We would never have imagined that we'd be able to reduce our delinquency rate to the low numbers we have now, given a portfolio of our size."
Angela Paez
General Manager
"The PayNearMe Platform is so easy that any one of our staff on the phone with a customer can help them make a payment."
Bethany Berg
VP of Operations
"The combination of PayNearMe’s Engagement Engine and Smart Link™ technology is amazing. When it comes time for borrowers to make their payments, they can easily self-serve via the many different channels, and are automatically reminded to do so."
Jack Starks
SVP Compliance & Technology
One reason we chose PayNearMe over other payment providers was the company's Smart Link™️ technology. This solution significantly reduced both call time and frequency in our call centers, while enabling our customers to easily make self-service payments. Many providers promise innovation—PayNearMe actually delivers.
Rafe Dunlap
VP, Collections Strategy
I was worried that our phones were not working - but our payments were still coming through. Implementing PayNearMe drove down our call volume to almost silence.
Jose A. Gonzalez
Head of Customer Experience
"Text Engagements have not only helped us reduce our past due accounts, we've also been able to eliminate more than half of the late notices we send in the mail. This has created a huge savings on postage for us."
Bethany Berg
VP of Operations
“We decreased our agent payments by 40% in less than a year with PayNearMe.”
Jose Chinchilla
Operations Manager
We chose PayNearMe because they have the industry’s best bill payment technology platform.
Mike Lavin
Chief Operating Officer
"We were very pleased to see that our agent-assisted payments decreased by 20% in less than a year."
Angela Paez
General Manager
"Our customers have come to expect the level of service that PayNearMe provides. Previous bill pay providers were not able to deliver this type of payment experience. I'm thankful PayNearMe has been able to provide this level of service to my customers."
Arthur Helmick
COO
"Switching to PayNearMe has significantly lightened my workload on a daily basis and made our month-end reporting a lot easier. We no longer need someone to batch post manually—the PayNearMe Platform does it for us."
Bethany Berg
VP of Operations
"PayNearMe is always trying to solve our issues and they put a lot of effort into putting out a good product."
Anthony Cox
AVP, Payments Strategy
“Our delinquencies have decreased significantly since implementing PayNearMe Engagements. Sending consistent payment reminders once an account becomes past due has helped quite a lot.”
Jose Chinchilla
Operations Manager
"With PayNearMe Engagements data, we can easily see how our autopays are performing."
Kelly Carroll
General Manager
"PayNearMe is constantly updating their platform and keeps up with the latest technology. That’s a great fit for us."
Sheri Wilford
President
"PayNearMe's dispute process is substantially easier, and has actually led to meaningful results for us. I was pleasantly surprised because we had never won a chargeback before with our previous system."
Bethany Berg
VP of Operations
We're excited about PayNearMe's Smart Link technology, which enables our clients to offer borrowers an easy and fast way to pay on a smartphone via a QR code, email, text or push notification.
Miranda Price
Vice President of Business Development
"Both our staff and customers love using PayNearMe. We send a Smart Link™ via text message,making it easy for our customers to save and reuse to make payments."
Kelly Carroll
General Manager
"PayNearMe makes collecting autopay authorizations easy. Our customers simply receive a text message to sign up."
Kelly Carroll
General Manager
"PayNearMe makes the process easy and convenient for our members. Before, they would need to call us or send a check. Now they simply click a Smart Link™ to complete a payment on their own."