Articles

Personalized Payment Experiences: Transforming Transactions Into Meaningful Interactions

The days of impersonal, one-size-fits-all financial transactions are numbered. The question is no longer whether to personalize, but how quickly a financial institution can implement Payment Experience Management to deliver personalized experiences.

October 21, 2025

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Case Studies

Case Study: How Avid Acceptance reached 75% self-service payments while elevating the customer experience

Avid Acceptance is an auto finance company focused on helping bankruptcy customers get back on their feet. The organization’s mission is to provide auto loans to its customers who are in need of a “second chance”. At the core of their approach is a commitment to treating customers with compassion, respect and flexibility.

August 28, 2025

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Articles

4 Bill Payment Experiences That Should Disappear Forever

When you think about bill payment as a lender recurring billers, your priorities likely focus on collections: How can we reduce transaction costs, increase on-time payments, minimize exceptions and prevent fraud?

July 15, 2025

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Articles

Slice of Finance Recap: Lowering the Total Cost of Acceptance with Payment Experience Management

Danny Shader, Founder & CEO at PayNearMe, recently joined Jared Taylor on the Slice of Finance podcast to discuss how PayNearMe reduces the true cost of acceptance by focusing on Payment Experience Management.

July 07, 2025

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Articles

Personalization Strategies to Boost Auto Loan Repayment

Repos are up. Delinquencies are rising. And in the middle of it all, Buy Here Pay Here (BHPH) dealers are bearing more risk than ever. With vehicle repossessions hitting 1.73 million—levels not seen since the 2008 financial crisis—delinquent auto loans aren’t just a customer problem— they’re a profitability problem.

June 26, 2025

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Articles

Five Common Pain Points in the Customer Payment Experience (and How to Solve Them)

Avoid these five common pain points in the customer payment experience to ensure a fast and seamless transactions.

June 11, 2025

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Articles

Shawcast Recap: Enhancing the Payment Experience with Shaw Systems and PayNearMe

In the latest episode of the “Shawcast” podcast, Justin Gann from Shaw Systems and Dawn Fretwell from PayNearMe discuss the emergence of Payment Experience Management in lending, and how this concept goes beyond the traditional customer payment experience.

June 09, 2025

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