Articles

The Criticality of Optimizing the Payment Experience

Anne Hay, Chief Marketing Officer, and Mike Kaplan, Chief Revenue Officer at PayNearMe, recently joined Chris Uriarte on Glenbrook’s Payments on Fire podcast to discuss why optimizing the payments experience is essential—not just for consumers, but across every touchpoint in the payments journey.

December 02, 2025

Read Article

Case Studies

Case Study: How First Texas Auto Credit Drove a 275% Increase in Autopay with a Better Payment Experience

First Texas Auto Credit is a Texas-based independent auto finance company dedicated to helping borrowers rebuild credit and achieve long-term financial stability.

November 14, 2025

Read Article

Articles

Personalized Payment Experiences: Transforming Transactions Into Meaningful Interactions

The days of impersonal, one-size-fits-all financial transactions are numbered. The question is no longer whether to personalize, but how quickly a financial institution can implement Payment Experience Management to deliver personalized experiences.

October 21, 2025

Read Article

Case Studies

Case Study: How Avid Acceptance reached 75% self-service payments while elevating the customer experience

Avid Acceptance is an auto finance company focused on helping bankruptcy customers get back on their feet. The organization’s mission is to provide auto loans to its customers who are in need of a “second chance”. At the core of their approach is a commitment to treating customers with compassion, respect and flexibility.

August 28, 2025

Read Article

Articles

Card Breaking: A Booming Hobby Undermined by Outdated Payments

The card breaking industry has matured rapidly, evolving from hobbyists on Facebook Live to full-blown media productions. Despite this growth, one area remains critically underdeveloped: payments.

July 19, 2025

Read Article

Articles

4 Bill Payment Experiences That Should Disappear Forever

When you think about bill payment as a lender recurring billers, your priorities likely focus on collections: How can we reduce transaction costs, increase on-time payments, minimize exceptions and prevent fraud?

July 15, 2025

Read Article

Articles

Slice of Finance Recap: Lowering the Total Cost of Acceptance with Payment Experience Management

Danny Shader, Founder & CEO at PayNearMe, recently joined Jared Taylor on the Slice of Finance podcast to discuss how PayNearMe reduces the true cost of acceptance by focusing on Payment Experience Management.

July 07, 2025

Read Article