Case Studies

Case Study: How Avid Acceptance reached 75% self-service payments while elevating the customer experience

Avid Acceptance is an auto finance company focused on helping bankruptcy customers get back on their feet. The organization’s mission is to provide auto loans to its customers who are in need of a “second chance”. At the core of their approach is a commitment to treating customers with compassion, respect and flexibility.

August 28, 2025

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Articles

How to Nail the Payment Experience to Improve Customer Success

Today’s e-commerce experiences are fast, easy and frictionless. Consumers are exchanging money with family and friends using peer-to-peer payment applications such as Cash App, Venmo and PayPal, and they rely on digital wallets to effortlessly make e-commerce transactions from their mobile devices. So, why do so many bill pay experiences still feel dated? 

May 27, 2025

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Articles

How to Streamline Collections with Self-Service Payments

It’s no secret that today’s consumers expect convenience in virtually all aspects of their digital lives. Want that new book your co-workers are raving about? A few taps on your phone and it’s on your doorstep by dinner. Your customers expect the same ease when managing their finances.

May 09, 2025

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Case Studies

Case Study: How an Installment Lender Reduces Agent Workload by Over 20 Hours Monthly with PayNearMe

March 27, 2025

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Articles

Driving Auto Loan Success with PayNearMe and Auto Master Systems Integration

Optimizing payments is mission-critical for auto lenders. With fierce competition and delinquencies on the rise, being able to collect more on-time payments and operate more cost-efficiently is key to profitability. Making it possible is PayNearMe’s robust integration with Auto Master Systems, a leading loan management system for BHPH auto dealers and finance companies.

October 21, 2024

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Articles

The Role of a Modern Bill Pay Platform

Payments used to be just transactions between consumers and businesses. If the process was slow, inflexible or required manual work, that was part of the deal. Now, however, payments are a central focal point in the customer experience.

September 18, 2024

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Case Studies

How Drive Now is Maximizing Profitability and Productivity with 77% Self-Service Acceptance

September 11, 2024

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