Articles

How Your Bill Pay Experience May Be Driving Up Costs and Delinquencies (and How to Fix It)

Businesses that rely on recurring payments know there are often a stack of related costs that can cut into profits. Billers may factor it in as part of doing business—but many underlying causes that drive up costs are preventable.

September 04, 2024

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Cash is Still King: Why Billers Should Provide Digital Opportunities for Cash Payers

Bill payment is now predominantly digital; typically limited to the traditional options of ACH or card payments. Yet many consumers still prefer to pay in cash. How can lenders and billers better serve those customers, and why is it important?

August 29, 2024

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4 Key Advantages of a Single Payments Platform

Payment options are rapidly evolving for many consumer experiences. Unfortunately, bill pay lags behind this evolution. As lenders and billers try to catch up to offer more modern options, they often end up with a patchwork of payment platforms that is complicated and costly to manage.

August 15, 2024

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How Loan Payment Personalization Helps Reduce Costs

Consumers have come to expect personalized experiences in nearly every business interaction—from ordering a pizza to ordering a rideshare. This demand and desire for an easy and seamless payment experience has become increasingly important for lenders who want to attract and retain customers. And it’s not just about meeting customer demand; it can also impact their bottom-line.

August 06, 2024

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5 Strategies to Prevent Chargebacks (and Win Disputes)

Chargebacks are often one of the most costly and challenging types of payment exceptions to resolve. Billers are under pressure to respond quickly, with all the right evidence on hand to win disputes. Staff must be well trained and at the ready to tackle chargebacks, all while maintaining positive customer relationships.

July 16, 2024

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Top 5 Consumer Loan Payment Preferences

Today’s consumers are challenged to manage cash flow amid inflation and rising debt. Keeping up with loans is a key part of that, and it’s often made more difficult with inflexible legacy payment processes. Our latest consumer research found that over half (51%) of borrowers say managing and paying loans causes them anxiety, and 60% wish that process was easier.

May 31, 2024

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How to Avoid the High Costs of Unplanned Downtime in Bill Payment

Why is it so critical to safeguard against unplanned downtime? Here we’ll look at some major factors that can derail a business, and how billers can build reliability into their payment experience to minimize negative impacts.

March 21, 2024

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