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5 Strategies to Prevent Chargebacks (and Win Disputes)

Chargebacks are often one of the most costly and challenging types of payment exceptions to resolve. Billers are under pressure to respond quickly, with all the right evidence on hand to win disputes. Staff must be well trained and at the ready to tackle chargebacks, all while maintaining positive customer relationships.

July 16, 2024

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Top 5 Consumer Loan Payment Preferences

Today’s consumers are challenged to manage cash flow amid inflation and rising debt. Keeping up with loans is a key part of that, and it’s often made more difficult with inflexible legacy payment processes. Our latest consumer research found that over half (51%) of borrowers say managing and paying loans causes them anxiety, and 60% wish that process was easier.

May 31, 2024

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How to Avoid the High Costs of Unplanned Downtime in Bill Payment

Why is it so critical to safeguard against unplanned downtime? Here we’ll look at some major factors that can derail a business, and how billers can build reliability into their payment experience to minimize negative impacts.

March 21, 2024

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Driving Growth with Payments Data: 3 Ways a Fintech Partner Can Add Business Impact

Consumer choices are now heavily influenced by the desire for seamless, personalized digital experiences. To get it right—and stand out—brands need to be more than ‘customer-first’, they need to be data-first.

March 15, 2024

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How to Use Data to Hyper-Personalize Payment Experiences

Fast, frictionless digital experiences are now driving many consumer decisions. Hyper-personalization is increasingly important to create customer loyalty toward a brand, and payments are a critical part of that. How are successful companies meeting consumer needs and expectations? Data is the key.

February 23, 2024

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Future-Proofing Payment Experiences with Cost-Efficient Configurability

Bill pay has come a long way since the days of writing checks. Yet many billers still struggle with how to modernize and ‘future-proof’ payment experiences with more flexible options.

February 13, 2024

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Beyond Transaction Fees: Four Inefficiencies Driving Up the Cost of Accepting Payments

When trying to understand the true cost of acceptance, transaction fees don't tell the full story. Here are four inefficiencies driving up the cost of taking payments.

February 01, 2024

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