Enrolling your borrowers in automatic bill pay is considered by many to be the holy grail in loan servicing. It often results in lower delinquency rates, higher customer satisfaction ratings and better profitability on your portfolio. Learn how we're making it even better.
For organizations that depend on call centers to field customer questions and accept payments, the COVID-19 pandemic has presented unique challenges - compliance being one of the main ones.
Text messaging has staggering adoption rates in the US, making it the perfect channel for payments. See how Pay by Text can help your business get paid on time.
In the past decade we’ve seen a significant rise in the prevalence of recurring payments. Part of this is due to increased consumer adoption of electronic payments, while the popularity of services such as Netflix, Amazon Prime, Microsoft Office 365 and others have made recurring billing the norm for subscriptions.
COVID-19 is changing the way credit unions interact with members. Face-to-face interactions, which have been a defining feature of many credit unions when compared to conglomerate banks, have lost their potency in a time of social distancing, stay at home orders and work from home dynamics. In particular, many traditional loan repayment processes have been thrown into disarray.