Understanding the behaviors and preferences of unbanked consumers is critical for lenders who want to improve portfolio performance, reduce delinquencies and provide a better servicing experience.
Increasing self-service payments is vital to surviving in uncertain economic times. Lenders who adopt better technology, focus on process and work with their customers gain an advantage over those who prioritize the status quo.
Making call center agents more productive is a priority for lenders in today's market. See how PayNearMe can improve call center efficiency with our suite of payment tools.
Chatbots are taking the world by storm, and it's only a matter of time before the technology makes its way into billpay. Here are five reasons why chatbots will be the future of self-service payments.